# Troubleshooting

- Source: https://plugstack.dev/docs/pixavif-avif-webp-image-converter/troubleshooting/
- Published by: PlugStack
- Last updated: 2026-11-04

Pick the message you see on the Pixavif Overview. Each guide explains what it means, whether your site is affected, and the exact steps to fix it.

 
 

| Message on the Overview | Guide |
| --- | --- |
| Your server can’t create AVIF or WebP images | [Server requirements](https://plugstack.dev/docs/pixavif-avif-webp-image-converter/server-requirements/) |
| AVIF isn’t available on this server yet | [Turn on AVIF support](https://plugstack.dev/docs/pixavif-avif-webp-image-converter/enable-avif/) |
| Your server stopped creating some formats | [Server requirements](https://plugstack.dev/docs/pixavif-avif-webp-image-converter/server-requirements/) |
| Pixavif can’t save converted images | [Folder permissions](https://plugstack.dev/docs/pixavif-avif-webp-image-converter/folder-permissions/) |
| Some converted images are missing | [Missing converted files](https://plugstack.dev/docs/pixavif-avif-webp-image-converter/missing-files/) |
| Not enough disk space / almost out of disk space | [Disk space](https://plugstack.dev/docs/pixavif-avif-webp-image-converter/disk-space/) |
| Background conversion is not running | [Background queue](https://plugstack.dev/docs/pixavif-avif-webp-image-converter/background-queue/) |
| Visitors still get the original images | [Delivery not working](https://plugstack.dev/docs/pixavif-avif-webp-image-converter/delivery-not-working/) |
| Your CDN ignores the Accept header | [CDN and Cloudflare](https://plugstack.dev/docs/pixavif-avif-webp-image-converter/cdn-setup/) |
| Clear your page cache after converting | [Page cache](https://plugstack.dev/docs/pixavif-avif-webp-image-converter/page-cache/) |
| Some images could not be converted | [Conversion errors](https://plugstack.dev/docs/pixavif-avif-webp-image-converter/conversion-errors/) |
| Low PHP memory limit | [Memory limit](https://plugstack.dev/docs/pixavif-avif-webp-image-converter/memory-limit/) |
| Another plugin is also active | [Other image plugins](https://plugstack.dev/docs/pixavif-avif-webp-image-converter/plugin-conflicts/) |

 
 

## Before you ask for help

 

Open **Media → Pixavif → Server** and click **Copy report**. Paste it into your message so the reader sees your PHP version, image library and web server at once. Then post on the [WordPress.org support forum](https://wordpress.org/support/plugin/pixavif-avif-webp-image-converter/). Please mention the message you see on the Overview.