# Troubleshooting

- Source: https://plugstack.dev/docs/qtyra-quantity-rules-tiered-pricing/troubleshooting/
- Published by: PlugStack
- Last updated: 2026-10-22

## The +/- buttons ignore my step

 

Your theme ships its own stepper. Turn on **Replace theme stepper** in *Settings → Quantity & Pricing → General*.

 

## The hint or stepper is missing on a custom page

 

Page builders and landing pages are not always detected. Turn on **Load assets everywhere** under *Advanced*.

 

## A quantity got into the cart that breaks the rule

 
1. 1
   Was the rule tightened *after* the item was added? Cart items are re-validated on the cart and checkout pages, and the block cart snaps them to the nearest valid value automatically.
2. 2
   Another plugin may filter quantities later than we do. Raise the plugin’s **Hook priorities** under *Advanced*.

 

## Rules are not applied to some products

 

Check the *Quantity & Pricing* tab on that product: a product rule with `0` in a field means “no limit” and overrides the store default. Blank means inherit.

 

## Conflicts with another min/max plugin

 

Run one quantity plugin at a time. If both are active the later one wins and messages become inconsistent.

 

## Still stuck?

 

Free users: [WordPress.org support forum](https://wordpress.org/support/plugin/qtyra-quantity-rules-tiered-pricing/). Pro users: [contact us](https://plugstack.dev/contact/). Include WooCommerce → Status → System report.